WE DO NOT PROVIDE SHAMPOO SERVICE. HAIR IS INCLUDED IN ALL SERVICES EXCEPT CROCHET BRAIDS.
WE ONLY USE OUTRE X-PRESSION, PRE-STRETCHED HAIR. IF YOU BRING YOUR OWN HAIR IT MUST BE OUTRE X-PRESSION, PRE-STRETCHED HAIR OR APPOINTMENT WILL BE CANCELLED.
Our appointment times are our best estimate of the time the services takes to be completed. In the event a service takes us longer than we anticipated, we will do our best to notify you 1 hour or more by sending out a change of service time via email/text notification, and you will receive a 10% discount on your service for the inconvenience we have caused. We have a track record of being 95% punctual, we will always strive to honor your appointment time.
Please check your schedule before booking to ensure you will not have to cancel or reschedule your appointment. Deposit is non-refundable and non-transferable. Cancellations 72 hours or less will be charge in full for scheduled service(s). Do not book an appointment if you are pressed for time, we take pride in our work, and with haste quality will be compromised.
When scheduling your appointment, please leave a WORKING phone number and an ACTIVE email address for us to contact you.
ONE ON ONE ENVIRONMENT
Please note: NO CHILDREN (unless receiving a service, only one parent allowed), or EXTRA VISITORS ALLOWED.
CHILDREN SERVICES (5 to 8 Years Old)
We provide select services for children. Please book only if your child can sit for the duration of the appointment without any issues. If the child is unable to do so we will have to cancel the appointment and charges will still be applied. Hair and scalp must be clean, no heavy oils or products. Hair must be FULLY & PROPERLY detangled or appointment will be cancelled and charges will be applied.
If you must listen or talk on your electronic devices please use a headphone or appointment will be cancelled.
If you know or think you may have an allergic reaction to synthetic hair, please purchase your hair and wash it, 72 hours before your appointment to allow the hair to fully dry or appointment will be cancelled. We will not install damp hair and we do not wash hair extensions. PLEASE NOTIFY STYLIST OF ANY ALLERGIES YOU MAY HAVE.
Please note it is difficult to braid, twist or cornrow hair that is freshly cut or have blunt ends. Please do not book unless it is for crochet or locs services.
Hair and scalp must be free of heavy oils and products. Scalp must be free of buildup and sores. Failure to come with a clean scalp and hair will result in cancellation and charge of full service. Hair cannot be less than 4" all over. NO FLAT IRONED, WET HAIR, OR FRESHLY RELAXED HAIR THAT IS LESS THAN A MONTH. Come freshly wash, blown out and detangled in 4 to 6 twists, not braids or cornrows. There is a $25 charge to blow dry wet/damp hair and a $75+ charge for tangled/matted hair.
We do provide hair extensions for most of our services. If you do bring your own hair the service price does not change. We DO NOT provided hair for crochet braids services such as box braids, locs, Senegalese twists, Jamaican bounce type of curls. We provide hair for:
Please position your head in the direction your stylist places it. Cell phones are a major distraction that lead to clients not positioning their heads correctly. Please be mindful of your stylist directions to make the braiding process comfortable for the stylist and you.
WE TAKE MUCH CARE WHEN IT COMES TO OUR CLIENT'S HAIR, HOWEVER IF YOU ARE VERY SENSITIVE WHEN IT COMES TO TOUCHING, BRUSHING, COMBING, PARTING AND BRAIDING OF YOUR HAIR, WE WILL NOT BE ABLE TO SERVICE YOU IF MILD TENSION IS AN ISSUE.
TARDY, CANCELLATION & NO CALL/NO SHOW
Tardy appointment will assess a late fee of $50, after 15 minutes appointment is cancelled and charges will still be applied.
You may cancel your appointment less than 72 hour before your schedule appointment, however you will have to pay a new deposit in order to book again, and you will be charge for the full service. Check confirmation email to cancel/reschedule appointment.
You will be charged 100% of service scheduled with the card on file or added to your next service. You will not be able to book an appointment within 30 days of a no call/no show.
Deposit is non-refundable and non-transferable. If you cancel before 72 hours you will only need to pay a deposit, you will not be charge for the full service cost.
No Refunds, please inform us within 24 hours after your appointment of any questions and/or concerns, and we will address them.
Please do not smoke before you sit our chair. Please no smoking before your appointment or during your appointment. APPOINTMENT WILL BE CANCELED IMMEDIATELY.
RETURN CLIENTS LOGIN FIRST | SELECT THE TRIPLE BAR '≡'
30% OFF PACKAGE DEALS | SELECT THE TRIPLE BAR '≡'
STEP ONE: CHOOSE STYLE (HAIR IS NOT PROVIDED FOR CROCHET BRAIDS)
STEP TWO: CHOOSE SIZE & LENGTH
FINISH BY CLICKING 'SEARCH'
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